Orders
How do I place an order?
Simply browse our website, add the products you need to your cart, and proceed to checkout. Once payment is confirmed, your order will be processed
and shipped promptly.
Can I change or cancel my order?
Yes. Orders can be changed or cancelled before they are dispatched. Contact our support team as soon as possible after placing your order.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order details.
Do you offer bulk or wholesale discounts?
Yes. We offer bulk pricing for larger orders. Please contact us via the contact us form & a member of our team will get back to you.
Shipping & Delivery
Where do you ship from?
All orders are shipped from our Melbourne warehouse, allowing for fast delivery across the country.
How long does shipping take?
Orders are usually dispatched within 24 business hours. Delivery typically takes 1–4 business days depending on your location.
Do you offer express shipping?
Yes. All our orders are shipped out Express Via Australia Post
Will I receive a tracking number?
Yes. All orders include tracking information, which will be emailed once your order has been shipped.
What if my order is delayed or lost?
If your package is delayed or lost in transit, please contact our support team and we will assist in resolving the issue.
Do you ship internationally?
Currently we primarily ship within Australia.
Is your packaging discreet?
Yes. All orders are packaged securely and discreetly to ensure privacy and safe delivery.
Product Quality
What purity are your peptides?
Our peptides are manufactured to 99%+ purity standards to ensure the highest quality products.
Are your products third-party tested?
Yes. Our products undergo third-party laboratory testing to verify purity and quality.
Do you provide Certificates of Analysis (COA)?
Yes. Certificates of Analysis are available to verify product testing and quality.
How are your peptides manufactured?
Our peptides are produced in professional laboratory environments using strict quality control procedures.
How are peptides packaged?
All peptides are provided in lyophilised (freeze-dried) form and sealed in sterile vials to maintain stability and quality.
Storage & Handling
How should peptides be stored?
Lyophilised peptides should be stored in a cool, dry place away from direct light. Refrigeration is recommended for long-term storage.
How should peptides be stored after reconstitution?
Once reconstituted, peptides should be kept in a refrigerator between 2–8°C.
How long do peptides last after reconstitution?
When properly stored in a refrigerator, peptides typically remain stable for up to 5 weeks.
Should peptides be frozen?
Freezing may extend storage life, but repeated freeze-thaw cycles should be avoided as they can degrade peptide quality.
Payments
What payment methods do you accept?
We accept a variety of secure payment options available at checkout.
Is payment secure?
Yes. All transactions are processed through secure encrypted payment gateways to protect your personal information.
How long do peptides last after reconstitution?
When properly stored in a refrigerator, peptides typically remain stable for up to 5 weeks.
Should peptides be frozen?
Freezing may extend storage life, but repeated freeze-thaw cycles should be avoided as they can degrade peptide quality.
Returns & Support
What if my product arrives damaged?
If your order arrives damaged, please contact us immediately and we will arrange a replacement or solution.
Can I return a product?
Due to the nature of our products, returns may only be accepted if items are damaged or incorrect upon arrival.
How can I contact support?
You can contact our support team through the contact form or email listed on our website.
Disclaimer
Are these products intended for human consumption?
No. All products are sold strictly for research purposes only and are not intended for human consumption.